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|Backup Battery Pack||USB Charger||Heated Hand Muff||Heated Mittens||Heated Gloves||Heated Socks|
Frequently Asked Questions
1. How to wash heated gloves?
We do not recommend washing gloves frequently. If only the gloves lining gets wet from sweating, just let the gloves dry naturally (or use a hairdryer to assist in drying). Washing advice: wash by hand, do not wring out the gloves too hard to prevent the internal wires from being pulled off. Hang the glove in a place not exposed to direct sunlight, with the fingertips pointing down. Before using it again, make sure that the moisture in the connector hole is completely dry.
2. When charging the battery for the first time, do I need to use up all the power? And can the battery be charged overnight?
Not necessary. The current battery technology is mature, and battery life will not be affected. Our battery has an overcharge protection system and will stop charging when fully charged.
3. If I will not use it for a long time, how to store it?
Store clean gloves and batteries in a dry, room temperature indoor environment. Please charge the battery in half (about an hour and a half), and charge the battery for about half an hour every 3 months. Scientific battery storage methods can effectively extend battery life, please bear in mind.
- Heated Gloves/Mittens*1 Pair
- Li-Polymer Battery*2 PCS
- USB Power Adapter*1
- USB-DC Cable*1
- User Guide*1
- Portable Bag*1
|Input(Power adapter)||100 - 240V, 50 - 60Hz|
|Output(Power adapter)||5V, 2A|
|Input(USB-DC Cable)||=5V, ≥2A|
|Display||Red - charging; Green - fully charged|
|Connector||Male DC connector(3.5mm outer diameter, 1.35mm inner diameter)|
|Battery Type||Li-Polymer Battery|
|Rated Capacity||2200mAh 16.8Wh|
|Maximum Charging Voltage||8.4V|
|Size||2.25" x 1.75" x 0.4"|
|Charging Port||Female DC jack (3.5mm outer diameter, 1.35mm inner diameter)|
What services do we have?
UL safety certified. And all our products cover 1,000,000 product liability insurance to protect users (note: this insurance is only effective for products sold in the "SAVIOR HEAT" Amazon store). For any questions, we will get back to you within 24 hours. Our products also provide 30-day return and 12-month replacement service.
Shipping & Delivery
HEATEDMALL have three different fulfillment centers in the United States, and China for all orders. After your orders is complete, it takes 1-2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest center, we will ship your orders from our main fulfillment in China where we stock a large quatity and style of the products. Shipping is also based on your location; Please expect 5- 15 business days after order processing to receive your package depending on your location and shipping option.
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can tracking your order at your country’s post website or https://bit.ly/3bzDW9p
It it the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is alwasys a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
Lost or Stolen Package
We are not responsible for lost or stolen packgaes. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any question on how to do this, please reach out to our customer support team.
Affected by Covid-19, there will be some delay on the delivery.
Please Fill in your package delivery Number and get the real -time location of your package.
Or e- mail to firstname.lastname@example.org for help!
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.