• Free Worldwide Shipping Over $49

ANSWERS TO YOUR QUESTIONS

Shopping Information

Q) Do you ship internationally?
A) Yes, our logistics can reach most countries.
Q) When will I get my stuff?
A) heatedmall.com currently ships from warehouses United States, China and UK and in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons customers have been so happy with us is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history.
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.

Payment Information

Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order. Your credit card will be charged within 24-48 hours after your order is placed (depending on your banking institution) or when your items ship, whichever comes first. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private!  

Orders and Returns

Q) How can I tell if an item is in stock?

A) Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.

Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand's web site, or better yet, ask us!

Q) What if my item doesn't fit?

A) We try to have a very lenient return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details.

Q) Does Heatedmall offer discount codes or coupons?

We will occasionally send discount codes to the email of subscribers and fans. Please subscribe to us and follow your email.
We also offer holiday discounts for large events. Please follow our website

Q) Does RevZilla allow Bulk Orders?

A) Yes, we can facilitate bulk orders. For more information, please contact us,email:info@heatedmall.com

If the above does not solve your problem, please contact us by email

info@heatedmall.com

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