Refunds
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 15% of the original payment, within a 2-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@heatedmall.com
NOTE:
- If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your the original payment account, as per your request.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
- The original shipping fee and insurance are non-refundable.
If you have any issues with your return, you must contact Customer Support within 60 days after your order was first placed.