HEATEDMALL have three different fulfillment centers in the United States, and China for all orders. After your orders is complete, it takes 1-2 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest center, we will ship your orders from our main fulfillment in China where we stock a large quatity and style of the products. Shipping is also based on your location; Please expect 5- 15 business days after order processing to receive your package depending on your location and shipping option.
Tracking
Once the order is shipped, please allow 24-48 hours for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status. After that period, you can tracking your order at your country’s post website or https://bit.ly/3bzDW9p
Wrong Address
It it the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is alwasys a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.
Lost or Stolen Package
We are not responsible for lost or stolen packgaes. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any question on how to do this, please reach out to our customer support team.
